Returns & Warranty Policy
At Mons Royale, we stand behind the quality of our products. If you’re not completely satisfied with your purchase, we’re here to help.
Returns & Exchanges
We accept returns and exchanges within 30 days of delivery. To be eligible, items must be unused, in their original condition, and with all tags attached.
How to Initiate a Return/Exchange:
- Log in to your account at shopmonsroyale.com.
- Navigate to your order history and select the item(s) you wish to return or exchange.
- Follow the prompts to generate a return label and instructions.
Non-Returnable Items:
- Gift cards
- Final sale items (marked at checkout)
- Used or damaged products
Refunds:
Once your return is received and inspected, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to a defect or error on our part.
Warranty
We offer a 2-year limited warranty on manufacturing defects. This covers faults in materials or workmanship under normal use.
What’s Not Covered:
- Damage from wear and tear, improper care, or accidents
- Alterations or repairs done by unauthorized parties
- Products purchased from unauthorized retailers
How to Claim Warranty:
- Submit a warranty claim via our online portal at shopmonsroyale.com.
- Provide proof of purchase and details of the issue.
- Our team will review your claim and guide you through the next steps.
For any questions regarding returns or warranty, please reach out through our contact form on our website.
Note: This policy applies only to purchases made directly through our official store.